What information is collected about me?
When you engage with Agility Insight by contacting us for support or other offerings, signing up to our newsletters or events, becoming a member of The Transformation Network as well as during your contractual relationship with us, Agility Insight collects information that identifies you (Personal Data). This information is: your name, place of work, job title, position, email address, billing address, phone number, information voluntarily provided by you via our website chat, information relevant for the technical support requested on the helpdesk and live chat platforms services, password, IP address, browser, information on your location (city, country) / area collected via cookies and other tracking technologies about devices and networks used to access the services, electronic signature (where the case).
To help keep our databases current and to provide you the most relevant content and experiences, we may combine information provided by you with information from other sources, in accordance with applicable law. For example, from these sources, we may find out more about the size, industry, and other information about the company you work for or location based on the company details provided. We may collect information sent by your browser or device to our servers whenever you visit our website or an app which for example may tell us generally where you are located and the type of browser and device you used. Agility Insight may collect information about how you use our websites and apps by using cookies, and our servers may collect similar information when you are logged in to the app or website.
Please note that we do not require or process any personal data related to or resulting from your own use of our services and software during your contractual relationship with Agility Insight or afterwards. In respect of such personal data you are solely responsible for complying with the applicable data protection requirements.
Emails we send you may include a technology (called a web beacon) that tells us whether you have received or opened the email or clicked a link in the email. You can opt out of receiving marketing emails, at any time and free of charge, by using the unsubscribing option provided in each marketing email we send, and we will remove you from our marketing list.
How the Personal Data is used?
Agility Insight uses the Personal Data for various purposes, respectively:
Advertising, marketing and publicity;
To provide you with our website and apps for which you have registered, as well as any services, support, or information you have requested, or otherwise manage the contractual relationship with you;
Better understanding how our website and apps are being used so we can improve them;
To analyse the website content (this analysis may occur as the content is sent, received, or when it is stored);
Diagnosing problems in our apps and website;
Tailoring a website, app or Agility Insight advertisement to your likely interests;
Sending business messages such as those related to payments or expiration of your subscription;
Sending you information about new app releases, special offers, events and similar information;
Conducting market research about our customers and their interests;
Reducing fraud, software piracy, and protecting you and Agility Insight.
5. GOOGLE ANALYTICS (GOOGLE INC.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: US
Is my personal information shared?
We may share your Personal Data only with the companies that work with us to provide our software and services. These companies provide services such as contacting you by phone or email on our behalf, processing support requests on the third-party platform that we use for this, etc. subject to confidentiality and appropriate security measures in place as agreed in our contracts with them. To the extent these companies have access to your Personal Data they are not permitted to use such Personal Data for their own purposes.
Also, we may share your Personal Data:
When you agreed to the sharing
With our resellers and other sales partners if you are a business customer and agreed to receive our marketing communications. Note that we do not share your Personal Data with third parties for their own marketing purposes unless you expressly agreed to that sharing.
When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.
When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our apps or websites against attacks, or protect the property and safety of our customers or the public.
If we merge with or are acquired by another company, sell one of our websites, apps, or business units, or if all or a substantial portion of our assets are acquired by another company. In all these cases your Personal Data will likely be one of the assets that is transferred.
Is my personal information secure?
Security of your Personal Data is important to us. Therefore, we provide reasonable administrative, technical, and physical security controls to protect your Personal Data. However, despite our efforts, no security controls are in all cases effective and Agility Insight cannot warrant at all times the security of your personal information.
Where is my Personal Data?
Your Personal Data and files are stored on our servers and the servers of our contractual partners that are helping us to provide our software and services to you. Your Personal Data is held in the UK.
How can I review or update my Personal Data or close my account?
Depending on the applicable privacy legislation and in accordance with the conditions prescribed therein, you have the following rights in connection with the processing of your Personal Data:
the right to access your Personal Data;
the right to intervene on your Personal Data (e.g., request the update, rectification or deletion thereof);
the right to object to the processing of your Personal Data;
the right not to be subject to any automatic individual decisions (automatic decisions based on data processing by automatic means, for the purpose of assessing several personal aspects);
the right to address the courts of law in relation to any breach of your rights regarding the processing of your Personal Data.
To learn more about the manner in which you may exercise the aforementioned rights, deactivate your Agility Insight account or request a copy of your Personal Data, please email us at firstname.lastname@example.org.
Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention or as needed to comply with our legal obligations and enforce our agreements. Such information shall be stored only for the duration permitted by the applicable legislation and in accordance with our internal rules and policies.
Will we market to you?
Agility Insight may send you marketing e-mails. You can always opt out from our marketing list, free of charge, selecting the unsubscribe option provided by Agility Insight each time we send you marketing e-mails.
11. LINKS TO OTHER SITES
The Agility Insight website contains links to other sites. Agility Insight is not responsible for the privacy practices or the content of these linked websites. We strongly advise you to consult the privacy policies available on those websites to learn about their relevant privacy practices.
Who can I contact with questions or concerns?
If you have a privacy question or concern, please email us at email@example.com.